Assistant not responding or blank screen

If the Delos Assistant doesn't respond to your questions or displays a blank screen, follow these steps:

Possible causes

1. Unstable internet connection: An intermittent connection can prevent responses
2. Server overload: A usage spike can slow down responses
3. Browser issue: Corrupted cache or an extension can block the Assistant
4. Insufficient credits: Check that you have available credits

Immediate solutions

1. Refresh the page: Press F5 or Ctrl+R
2. Check your connection: Make sure you have a stable connection
3. Wait a few seconds: Responses can take 10-30 seconds
4. Check your credits: Go to your profile to check your balance

Advanced solutions

1. Clear browser cache:

   • Chrome: Ctrl+Shift+Delete
   • Firefox: Ctrl+Shift+Delete
   • Safari: Cmd+Option+E

2. Disable extensions: Temporarily disable browser extensions

3. Try another browser: Chrome, Firefox, Safari or Edge

4. Incognito mode: Open the Assistant in private browsing mode

If the problem persists

Contact support with:

• Your browser and its version
• A screenshot of the problem
• When the problem occurred
• Your exact message

Source: app.delos.so/apps/assistant