Troubleshoot document loading issues

If your documents aren't loading properly in Delos:

Initial Checks

  1. Check your Internet connection

    • Ensure you have a stable connection
    • Test with other websites

  2. Check file size

    • Very large files may take time to load
    • Compress files if possible before uploading

  3. Check file format

    • Supported formats: PDF, DOCX, XLSX, PPTX, TXT, images
    • Convert unsupported formats

Troubleshooting Solutions

  1. Refresh the page

    • Press F5 or Ctrl+R
    • Try reloading the document

  2. Clear browser cache

    • Ctrl+Shift+Delete (Chrome/Edge)
    • Select "Cached images and files"
    • Restart the browser

  3. Try another browser

    • Test with Chrome, Firefox, or Edge
    • Ensure your browser is up to date

  4. Re-upload the document

    • Delete the problematic document
    • Upload it again

If the problem persists after these steps, contact support specifying the file type and its size.