Troubleshoot subscription and billing issues

Solutions to common subscription and payment problems.

My subscription is not detected

If the platform asks for a subscription when you have one:

1. Check your subscription status in Settings > Subscription
2. Sign out and sign back in to your account
3. Clear your browser cache (Ctrl+Shift+Delete)
4. Verify the payment was processed in your bank history

Cancellation issues

To cancel your subscription:

1. Go to Settings > Subscription
2. Click "Manage my subscription"
3. Follow the cancellation procedure
4. You'll receive a confirmation email

Your access remains active until the end of the paid period.

Credits not credited after payment

If your credits don't appear after a purchase:

• Wait a few minutes (processing delay)
• Refresh the page
• Check your transaction history
• Contact support with your payment receipt

For any billing questions, contact support@delos.so with your transaction number.