Troubleshoot Excel add-in connection errors

If you encounter OAuth errors or connection issues with the Delos Excel add-in, follow these steps:

Troubleshooting Steps

1. Check your connection

   • Ensure you're logged into your Delos account in Excel
   • Sign out and sign back in to the add-in

2. Clear Office cache

   • Close Excel completely
   • Delete the Office add-in cache
   • Restart Excel and try again

3. Verify permissions

   • Ensure your account has the necessary permissions
   • Check that your organization allows third-party add-ins

4. Reinstall the add-in

   • Remove the Delos add-in from Excel
   • Reinstall it from the Microsoft Store
   • Sign in again with your Delos credentials

If the issue persists, contact Delos support with the exact error message.