Meeting recap not received

You launched a Recap but the summary isn't arriving in your mailbox or in the app? Here are the likely causes and solutions.

Quick checks

Processing delay (a summary can take 5 to 30 minutes depending on meeting duration) Spam folder (check your spam and Promotions tab in Gmail) Email address (confirm the email associated with your Delos account is correct in Settings > Profile)

If the problem persists

• Verify the Recap appears in the Recap app history
• Ensure the Recap bot was admitted to the meeting
• Launch a test Recap on a short meeting