Recap: recording stuck after participants leave

If Recap shows 'recording in progress' even though all participants left the meeting hours ago, the bot did not detect the meeting end.

Possible causes

• The Recap bot stayed connected without receiving the meeting end signal
• The meeting ended abnormally (network drop, abrupt closure)
• The bot was not manually removed by the organizer

Solutions

1. Check the bot status: In the Recap app, see if the meeting still shows as 'in progress'
2. Stop recording manually: If a 'Stop' button is available, click it to force the stop
3. Wait: The system usually detects inactive meetings after a delay and generates the recap automatically
4. Check your emails: The recap may be generated with a delay and sent by email

If the issue persists

Contact support with:

• The meeting ID or title
• The scheduled end time
• The number of participants

Source: support ticket T-1119, app.delos.so/apps/recap