Troubleshoot meeting recap issues

If you're not receiving your meeting recap or if the transcript is incomplete, follow these steps:

I'm not receiving the meeting recap

  1. Check that Recap is enabled: Make sure Delos Recap is present in the meeting
  2. Check meeting duration: Very short meetings (< 5 minutes) may not generate a recap
  3. Wait a few minutes: Transcript processing can take 2-5 minutes after the meeting ends
  4. Check your inbox: The recap is sent by email to participants

The transcript is incomplete

  1. Check audio quality: Poor microphone or background noise can affect transcription
  2. Check internet connection: An unstable connection can interrupt recording
  3. Confirm the meeting ended properly: An abruptly cut meeting may generate an incomplete transcript

Cannot open the Recap app

  1. Check your permissions: Make sure you have access to the Recap app
  2. Refresh the page: Press F5 or Ctrl+R to refresh
  3. Try another browser: Chrome, Firefox or Edge are recommended

Persistent issues

Contact support with:

  • The meeting ID
  • Meeting date and time
  • A screenshot of the problem

Source: app.delos.so/apps/recap